CUSTOMER CARE

Our products:


We endeavour to ensure that all the products on our web site are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions it is possible that our web site will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order. In some cases the products we offer for sale are hand-made or made from natural or organic materials, and there may be small variations between the product image(s) and the product you receive.  We endeavour to ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly differently on different displays and screens. 

 

To the extent permitted by applicable law, we do not warrant that the product descriptions, colours, information or other content available or offered on our web site are accurate, complete, reliable, current or error-free, nor do we make any warranty about the standard or quality of any of the products offered via our web site. 

 

If delivery of an order will result in unacceptably high freight charges to Reindeer & Castle we reserve the right to contact you to request further shipping fees or to cancel an order prior to dispatch. If we cancel your order in these circumstances we will issue a full refund to you. 

 

In the unlikely event that a product is unavailable, we reserve the right to cancel your order prior to dispatch. We will contact you by email as soon as possible to let you know. You may choose to have a credit to your account or a refund to the value of the unavailable product.

 

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within these Terms and Conditions or our web site. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion.
 

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

+61 419 033 061

or send us an email 

 

Contact Us

South Yarrra, Victoria, Australia

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